This guide is made up mostly of excerpts from the critically-acclaimed book, Following Through. It describes the early efforts of authors Steve Levinson and Pete Greider to make sense of why we humans have so much trouble following through on our good intentions.
I (Steve) live in Minnesota. Early every fall, I have fine intentions of getting a huge supply of firewood ready for the long winter. One chilly Sunday afternoon in November, after many weeks of procrastination, I decided that enough was enough. It was definitely time to get the job done, especially since a big snowstorm was on the way. I also wanted to watch the Minnesota Vikings football game on television, but I decided that the firewood must come first.
As I sat on the couch looking out the window at the place in the yard where a winter’s worth of cut and neatly stacked firewood should have been, I noticed a squirrel gathering acorns. I thought, “That squirrel is doing the same thing I’m about to do. He’s getting ready for winter.” Then I lingered a while longer to think about how lucky I am to be a human.
“After all,” I thought, “I have intelligence and foresight. I can use my mind to figure out exactly what I should do. All that little squirrel can do is run on instinct. He probably doesn’t even have a clue about why he’s picking up acorns and storing them away. He just does it.” Then I watched the football game.
Including the entire half-time show.
And the entire postgame show.
And then I decided that since it would soon be dark and it was already snowing, I might as well watch the next game, too.
Suddenly, it hit me: The human mind is magnificently designed, but only to help us do half the job.
The whole job is doing whatever it takes to get what we need and want out of life. The first half of the job is figuring out what to do. The second half of the job is actually doing it.
When it comes to the first half of the job, the human mind really shines. We humans are experts at figuring out what we should do.
For example, there were good reasons why I decided to put up firewood for the winter on that Sunday afternoon in November. I wanted to save money on heating. I was convinced it would be good for me to spend some time swinging an axe and working up a sweat. I looked forward to having a sense of accomplishment. And I knew it would be a whole lot easier to do the work before the snow fell than afterwards.
Yes, my mind did a great job of helping me do the first half of the job. It enabled me to figure out the best course of action—to make one tidy decision that took into account my needs, wants and realities: “Steve, put up the firewood this afternoon.”
But when it came to the second half of the job—going ahead and actually doing what I’d figured out I should do—my mind took a nosedive.
Just ask my wife. Or ask the electric company that sold us lots of electricity for heating that winter. Or ask the squirrel, who did the whole job, while I did only half.
If we humans are so intelligent, sophisticated and advanced, how come a squirrel can do a better job of following through?
The answer, we figured, must lie in the way the human guidance system works.
At its simplest, a guidance system consists of the functions and processes that cause an organism to do whatever it must do to survive and reproduce. Even a single-celled microorganism has a guidance system. It’s made up of a few chemically triggered reflexes or switches that steer and propel the little bugger away from danger and toward food.
Most guidance systems, like the squirrel’s, operate largely on the basis of pre-programming or instincts. Mr. Squirrel collects acorns for the winter because he’s pre-programmed to react automatically to certain environmental conditions by gathering and storing nuts. The mere presence of these conditions is all it takes to trigger the right behavior.
An instinct-based guidance system is simple and reliable
Expose Mr. Squirrel to the right conditions, and he’ll start gathering nuts. It will happen every time because he was programmed at the factory to function this way. In other words, the knowledge that gathering nuts for the winter is the right thing to do is hard-wired into his guidance system.
Having hard-wired knowledge means there’s no need for Mr. Squirrel to watch a YouTube video on how to prepare for the winter. And there’s no need for him to check with the Squirrel FDA before planning his menu. Mr. Squirrel doesn’t have to figure out what to do because the knowledge he needs was installed at the factory.
But automatically knowing what to do isn’t the only feature of an instinct-based guidance system that distinguishes it from ours. Besides automatically knowing what to do, Mr. Squirrel is automatically motivated to do it. If he should collect nuts for the winter, he will collect nuts for the winter.
You see, being hard-wired to act means that there’s no need for Mr. Squirrel to listen to a motivational speaker or a lecture from his mother-in-law about being a good provider. He doesn’t need any inspiring. He’s always psyched up to do the right thing. His guidance system makes certain that he’ll always automatically do the whole job – that he’ll always automatically follow through.
Of course, there is a drawback to having a guidance system that operates on the basis of built-in knowledge and preprogrammed responses: It’s not very flexible. It doesn’t allow its owners to tailor their behavior precisely to the circumstances they face. And this can sometimes be a real problem.
For example, I once watched Mr. Squirrel’s cousin make the mistake of storing nuts in a tree that the power company was about to cut down. I watched the power company survey the area and then paint a yellow stripe on each of the trees in a long row. As soon as workers started to cut down the first of the marked trees, I knew exactly what was up. The squirrel didn’t have a clue. Operating on automatic pilot, he continued to fill a pantry that would be gone long before winter.
Yes, living things that are guided primarily by instinct pay a price for the convenience of being hard-wired to automatically do exactly what their pre-programmed guidance tells them to do. They follow through even when they shouldn’t!
In many respects, the human guidance system is evolution’s crowning achievement.
Instead of automatically tripped switches, the human guidance system relies on the richness of thought to analyze conditions, draw from experience, and use logic to figure out exactly what we should do to get what we need and want out of life. It’s designed to enable us to do the very best job of any species of matching our actions to the specific conditions we face and the specific objectives we set.
The benefits of being able to figure out what we should do
Because we can figure things out, we can survive—even thrive—under an extraordinarily wide range of conditions. We’ve figured out how to live in extremely hot climates, extremely cold ones, extremely wet, and extremely dry ones. We’ve figured out how to breathe under water and to explore outer space; to make deserts bloom; to generate electricity to make life easier; to treat and prevent serious illnesses and dramatically prolong life; and to sacrifice now so that later on we can enjoy retirement, send our kids to college, or have enough firewood to stay inexpensively warm during a long and cold Minnesota winter.
But wait, it gets even better! Not only does each of us figure things out individually, in a sense, our guidance systems are connected to one another. Our societies generate and disseminate tons of guidance for us all to use. Members of our species dedicate themselves to figuring out what we all should and shouldn’t eat, what drugs we should and shouldn’t take, what we should do to stay healthy and happy, to get rich, to be attractive to members of the opposite sex, to play golf or poker better, and to find the most environmentally friendly laundry detergent.
Individually and collectively, we humans generate a never-ending supply of intelligent guidance. We get smarter all the time about how to live. No other species can come close to our ability to use intelligence to decide on the best course of action.
But wait …
If the human guidance system sounds impressive, it is. There’s only one problem: It wastes much of the intelligent guidance it produces.
That’s right, it wastes it.
You’d assume that a guidance system that’s beautifully designed to produce intelligent guidance would also be beautifully designed to use it. That would make sense.
What we discovered, however, is that the human guidance system doesn’t make sense. It isn’t designed logically.
It draws on the most incredibly advanced capabilities to give us first-rate guidance in the form of good intentions. Then it lets that valuable guidance go to waste by allowing us to ignore it.
Think of a highly skilled physician who draws on a wealth of expertise to give his patient precisely the right advice. Then think of a patient who lets the advice go to waste by failing to follow it. Thanks to the illogical way the human guidance system is designed, we are both the good physician and the bad patient!
If only …
Life would be very different if the human guidance system were designed logically—if we were as good at following intelligent guidance as we are at producing it.
We’d always automatically behave in accord with our intentions. If we decided we should do it, we would do it.
All you’d have to do, for example, is decide that it’s best for you to eat low-calorie, low-fat foods. The case would be closed. You’d automatically love alfalfa sprouts and hate potato chips. If you decided that you should exercise regularly, you’d just do it. You’d not only think, “I really should exercise,” you’d automatically feel like exercising. If you decided to spend three hours a day working on a book, playing with your kids, painting the den, or putting up firewood, you’d just do it. Nothing would stop you.
Having a guidance system that does only half the job qualifies us for a rather dubious distinction: We humans are arguably the only living things that don’t consistently do what we know is best. Accompanying our extraordinary capacity to figure out what we should do is often a rather perplexing inclination to not to do it.
Why in the world, we wondered, would evolution take our species so far down the path of relying on intelligent guidance without going all the way?
During a visit to China in the early 1980s, I (Steve) went to a bank to exchange some currency. I watched the teller use a modern electronic calculator to do the math. After writing down the answer on a slip of paper, the teller dashed into the back room to check her answer with an abacus! Although a modern system for performing calculations was up and running, the teller wasn’t quite ready to stop relying on the old system.
Could something similar, we wondered, be going on with the human guidance system?
Here’s how our thinking went: Evolution has obviously been experimenting with intelligent guidance as a means of making humans uniquely adaptable. Perhaps Mother Nature hedged her bet. Rather than fully retiring the primitive survival-oriented guidance system that enabled our distant ancestors to detect and react decisively to danger and opportunity, could she have left elements of the primitive guidance system in place just in case? And if so, might these more primitive elements be working at cross-purposes with the modern Intelligence-Based Guidance System?
The more we thought about it, the more sense it made. And the closer we looked, the more evidence we found that not only is the primitive, survival-oriented guidance system still alive and well, it’s the source of our follow-through problems!
That’s right. It’s no wonder that it feels as if we’re working against ourselves whenever we intend to do something and then don’t. We are working against ourselves!
Yes, we’re at an awkward stage in our evolution
We realized that we humans are at a most awkward stage in our evolutionary development. We are, shall we say, “between guidance systems.”
Along with a spanking new, state-of-the-art Intelligence-Based Guidance System, we have an ancient, outmoded survival-oriented guidance system that evolution hasn’t gotten around to unplugging.
Both systems are working to control our behavior at the same time. Unfortunately, the two systems have very different ideas about how we should behave, and there’s no mechanism in place to see to it that they cooperate for our benefit.
The Primitive Guidance System—we’ll call it the PGS—has a personality that was well suited to the way we lived long, long ago when surviving was all that life was about. Vigilant, reactive, and present-oriented, the system was designed to make sure that you detect and respond to the need, want, threat, or opportunity that’s most in your face right now.
The PGS has both feet firmly planted in the present moment. It’s in the business of detecting and responding, not to well-thought-out intentions, but to what’s happening right now.
When the PGS notices an itch, for example, it urges you to scratch it. When it notices that you’re hungry, the PGS urges you to find something to eat. When it notices that you’re feeling lonely, the PGS urges you to search for companionship. When it notices that you’re bored and restless doing what you’re doing, it urges you to stop and do something else instead.
The PGS just listens for squeaks, and it gives grease to the squeakiest wheels.
You can feel the Primitive Guidance System do its thing every time you smell cookies baking in the oven and feel like you just can’t wait to eat one; or when you hear your a child screaming and drop everything to find out what’s wrong; or when you suddenly realize that the bathroom is a mess and your dinner guests are due in just a few minutes.
Of course, being vigilant, reactive, and present-oriented usually takes you in an entirely different direction than intelligent guidance does. The Primitive Guidance System couldn’t care less about intelligent guidance. What it does care about—and all it cares about—is squeak. It notices and urges you to respond to your most intense feelings and sensations—the squeakiest wheels.
A physician told us a wonderful story that illustrates what it means to have these two very different guidance systems working at cross-purposes.
Dr. James had a mole on his left hand. It had been there for months. Although he would often say to himself, “I really should remove this mole,” he kept putting it off. One day at the clinic, he found himself with an unexpected block of free time—a perfect opportunity to remove the pesky mole.
As he gathered the instruments and supplies he needed to do the deed, Dr. James gave himself a little speech. “The mole has to go. I’m a doctor. I know what I’m doing. I’ve removed lots of moles before. This is no big deal.”
With his left hand planted firmly on the examining table, Dr. James approached the mole with a scalpel in his right hand. Suddenly, as if it had a mind of its own, his left hand retreated from the scalpel.
Dr. James reports that he spent the next ten or fifteen minutes with his right hand essentially chasing his left hand around the examining room. Finally, frustrated and embarrassed, he gave up.
Intelligent guidance gets outsqueaked
Dr. James used his intelligence to decide that it was in his best interest to remove the mole. He assumed he could do it because it was the right thing to do. So why couldn’t he do it? Dr. James’s good intention failed because his Primitive Guidance System gave the grease to the squeakiest wheel, not the smartest wheel. In the contest for control of Dr. James’s behavior, the fear of pain—the intense, immediate feeling—overruled the intelligent decision to get rid of a mole that could eventually do a lot more harm. In short, Dr. James’s good intention was outsqueaked.
[NOTE: This section of Following Through has been updated for use on The Power to Follow Through website]
The answer to the question “Why couldn’t Dr. James do it?” explains why we humans often do such a lousy job of following through.
Poor follow through is the result of a design flaw. Seriously! Our wiring is fundamentally screwed-up.
The Design Flaw Theory isn’t based on how we just think the human guidance system should work. It’s based on how it really does work.
The theory goes like this: The human guidance system is essentially made up of two competing guidance systems that operate at the same time. Although each system is designed to steer us in the right direction, the two systems often have very different ideas of what the right direction is.
The modern Intelligence-Based Guidance System functions like a wise consultant who relies on intelligence and experience to figure out what we should do to achieve our goals and objectives.
The Wise Consultant takes all relevant information into account and makes a point of looking far ahead. But instead of controlling our behavior directly, The Wise Consultant just gives us good advice.
In contrast, the Primitive Guidance System functions like an insistent toddler who just consumed his or her own weight in candy!
The Insistent Toddler operates at full throttle and acts entirely on the basis of feelings– NOT thinking. A bundle of ever-changing wants, urges, and hasty reactions to threats and opportunities, The Insistent Toddler is impulsive, distractible, and decidedly short-sighted.
So, while The Wise Consultant takes a “Ready, aim, please consider firing” approach to guiding our behavior, The Insistent Toddler just shouts “Fire!”
Believe it or not, the less qualified guidance system is the more powerful one
In the contest to control our behavior, The Insistent Toddler has a distinct advantage. Unlike The Wise Consultant’s good advice, which we can take or leave, The Insistent Toddler’s urges automatically and powerfully motivate us to act – they more or less compel us to act. Like powerful itches, they don’t just passively advise us to scratch. They essentially REQUIRE us to scratch!
So, whenever The Wise Consultant and The Insistent Toddler have different ideas about how we should behave, there’s a really good a chance that The Insistent Toddler will prevail.
Geez, Mother Nature, what were you thinking?
To get a deeper appreciation of what it actually means to be the host of these two competing guidance systems, picture yourself in the backseat of a car that’s equipped with two functioning steering wheels.
Behind one wheel sits a mature, responsible adult who knows where you’re headed and knows how to get you there safely.
Behind the other wheel, sits a distractible and impulsive toddler who only knows what he or she wants, and wants whatever he or she wants RIGHT NOW.
So, fasten your seatbelt. Needless to say, you’re in for a wild ride!
To see how this contest between The Wise Consultant and the Insistent Toddler plays out over and over again in real life, imagine you’ve signed up for a highly-recommended but rather dry self-paced online course that’s filled with information that could someday allow you to achieve an important but otherwise elusive career goal. Thinking way ahead, The Wise Consultant advises you to use the free time you have today to work on the course. Meanwhile, the short-sighted Insistent Toddler shouts “BORING! NO WAY!” and urges you to watch a baseball game on TV instead.
And so it goes. And goes. And goes.
It’s worth repeating: The real reason we fail to follow through is not because we as individuals lack willpower, self-discipline, or character. It’s because we as a species have a design flaw. We’re stuck with faulty wiring that deprives our intelligent intentions — despite their superior qualifications—of the high-octane motivational horsepower they need to actually control what we do. Instead, that power goes to feelings and urges that are far, far, far less qualified to drive.
So, is it really any wonder that it’s often so frustrating to be a human being? While you have the awesome ability to figure out and know exactly what you should do, you’re often automatically and powerfully urged to do something else instead!
The good news is, knowing that The Insistent Toddler plays an outsized role in how we behave gives us a clue about how to follow through better. If we can just figure out how to trick The Insistent Toddler into insisting that we do the very same thing that The Wise Consultant only advises us to do, we can put our motivational horsepower where it truly belongs, which is behind our good intentions.